Refund policy

Last updated: June 18, 2026

We want you to love your Slatewind. If something isn't right, here's how returns and refunds work.

1. Return window. You may request a return within 30 days of receiving your order.

2. Condition. Items must be unused, in their original condition, and in their original packaging. We may reduce a refund for items returned damaged or with missing parts.

3. How to start a return. Email us at contact@slatewind.com with your order number and the reason for the return. We'll reply with instructions. Please do not send items back before contacting us.

4. Return shipping. Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. Original shipping fees are non-refundable.

5. Refunds. Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds are issued to your original payment method within 5–10 business days. Processing times by your bank may vary.

6. Damaged, defective, or wrong items. If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos. We'll arrange a free replacement or full refund at no cost to you.

7. Non-returnable items. Gift cards and final-sale items (if any) cannot be returned.

8. Cancellations. Orders can be cancelled before they ship. Once shipped, the standard return process applies.

9. Contact. Questions about a return? Email contact@slatewind.com — we reply within 24–48 hours.