Shipping policy

Last updated: June 18, 2026

1. Where we ship. We ship worldwide, including the United States, Europe, the United Kingdom, and beyond.

2. Processing time. Orders are processed within 1–3 business days after payment is confirmed. You'll receive a confirmation email, and a tracking number once your order ships.

3. Estimated delivery times. After processing, estimated delivery is 7–15 business days, depending on your location. These are estimates, not guarantees, and can be affected by carrier delays, customs, holidays, or weather.

4. Shipping costs. Shipping costs (if any) are calculated and shown at checkout before you pay.

5. Tracking. Once your order ships, we'll email you a tracking link so you can follow its progress.

6. Customs and duties (international orders). Orders shipped outside the destination country may be subject to import duties, taxes, or customs fees set by your local authorities. These are the customer's responsibility and are not included in the product or shipping price.

7. Incorrect address. Please double-check your shipping address at checkout. We aren't responsible for orders delayed or lost due to an incorrect or incomplete address.

8. Lost or delayed packages. If your tracking hasn't updated or your package seems lost, email us at contact@slatewind.com and we'll help track it down.

9. Contact. Shipping questions? Email contact@slatewind.com.